High Hand Poker Chips
High Hand Poker Chips

Frequently Asked Questions

What are your PAYMENT OPTIONS?

You may order online, by fax, or mail. We except credit card, paypal, check or money order.

SHIPPING AND HANDLING

Allow 10 business days for delivery of all merchandise. We ship all in stock items within 3 days of receipt of payment. Any out of stock situations are immediately reported to you via email



The High Hand Poker Chips shipping charges and policies are as follows:

Do you ship outside the USA?

Yes - We ship to most countries. Just place your order on our website. Once you place an item in your cart you will then be able to see your ship rates and options.


RETURNS AND EXCHANGES

DAMAGES - Simply contact us. Give us as much information as possible including reference number, name and phone number. We will contact you with return instructions.

RETURNS - We accept returns on all unused merchandise with the exception of Software and DVD's if returned to us within 10 days of your date of receipt of the item. All returns are charged a $7.50 restocking fee and we do not refund the s&h paid. Date of receipt is determined by delivery date as evidenced by the delivery confirmation of the carrier we choose to use for shipment of item. Please note that we do not pay for return postage and we do not refund the s/h charged as it is a cost we have incurred.

Software Returns and Damages

DAMAGES - Simply contact us. Give us as much information as possible including reference number, name and phone number. We will contact you with return instructions

RETURNS - All software can be returned for damage replacement only due to the nature of installing software on a computer. This policy is the Software Industry Standard. Please check all reviews and information available concerning the particular software title you are purchasing to ensure you are, in fact, purchasing a title that has the features, games, functions, accessories, etc. that you do want.


PRIVACY AND SECURITY

How secure is it to order online?

 

High Hand Poker Chips and Virtual Cart use the latest and most

secure 128-bit encryption technology developed. They support

1024-bit key lengths and 128-bit SSL connections for 128-bit SSL

compatible web servers and 128-bit SSL web browsers.

 

Why is SSL (Secure Sockets Layer) important? It is an encrypted link

between our site and your browser. Once the link is established all

communication between our server and your browser will remain

 

confidential.

 

SSL activates your browsers "LOCK" icon, indicating that you are

currently protected by an SSL encrypted session and that all data

is protected and secure.

  (As seen by users of Internet Explorer)


What is your privacy policy?

High Hand Poker Chips is extremely sensitive to our customer’s personal information.


This is a matter we take very seriously.


High Hand Poker Chips

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High Hand Poker Chips